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Ongoing Magento Support Packages

Ongoing Support for Maintaining a Healthy Magento Store

ENTERPRISE
64 Hours
per month

PLUS
32 Hours
per month

STANDARD
16 Hours
per month

STARTER
8 Hours
per month

Additional Info

Why should you chose one of our Magento Maintenance Packages?
  • You’ll have go to Magento Experts when you need them. Shero makes your support ticket a top priority when you are on a maintenance contract.
  • Have your own team of dedicated eCommerce experters VS. relying on a single person in-house.
  • Like having regular checkups at the doctor’s office to ensure you stay healthy, by having a maintenance contract your website is continually reviewed. Technical issues can arise with any website. We will thoroughly examine your website for any bugs or errors, saving you from the fearful cost and worry of an “emergency room” situation.
Head Off Trouble

Magento websites are cutting-edge and powerful, but they are also complex. Preventing and addressing issues with the Magento server, code, and content is crucial for smooth, consistent, functioning. On-going Website Maintenance is the ideal way to head off issues and minimize lost sales due to any Magento/server problems.

Since 2010, Shero has been building and maintaining Magento websites of all sizes. We have seen good websites go bad due to neglect. We help prevent little problems from growing into big problems.

Meet Your Goals

Your website exists to serve your business goals. Over time, you will discover opportunities and refine your goals. Your website needs to adapt to these changes. An maintenance contract helps you achieve your business goals faster. Shero will put you on the A-list whenever you need changes. Requests are responded to within a maximum of 8 business hours. Our mission is to ensure that your site is up and running to its highest capacity at any given day, maintaining your sales, your business, and your reputation with your customers. Better yet, you can choose the package that best suits your needs.

How It Works

Once your maintenance starts, our packages are considered prepaid blocks of hours that are treated as work for hire. We will not touch, adjust, or modify your website in any way, unless you specify how your website should be altered or reviewed. However, should you require any maintenance, want an update, or experience an error that needs correcting: you will be guaranteed that your work will become our top priority. Continually, we will review your site and bring any potential bugs to your attention prior to an issue arising, keeping your customers (and you) happy.

Once you are in a contract, you can upgrade if additional hours are needed. All contracts require a minimum of six months commitment. You can choose whether to prepay the entire contract in advance, or you pay month to month. We also offer additional discounts for those interested in committing for a full year.

What If Shero Didn’t Develop My Magento Website?

We welcome new clients who already have an existing Magento website. We will begin your On-going Website Maintenance contract by thoroughly evaluating your existing website. We will give you a list of recommendations to improve your site’s server setup, merchandising, settings and more. And we will follow through by completing or managing the changes you select.

Recommendations from our clients are available at anytime, so you can feel comfortable trusting us with your site.

Why Shero?

At Shero, we believe in offering the best, and most personal, service possible. Based in Poughkeepsie, New York, all of our employees work in tandem with each other. Our highly-qualified team is ready to handle every aspect of Magento design, development, and maintenance. Our team has produced, and maintained Magento websites of all different sizes at a very competitive rate, with exceptional customer reviews. We familiarize ourselves with your project, and your needs, to give you the finest quality work you deserve.

Which package is right for you?

ENTERPRISE

64 Hours
per month

PLUS

32 Hours
per month

STANDARD

16 Hours
per month

STARTER

8 Hours
per month

Bug Fixes
Graphic updates
Text and code changes
Consulting
Magento extension installations
Training
Phone support
Magento website uptime & performance monitoring
Availability management
Ongoing maintenance
Magento version upgrades
Magento customizations
Integrations with third-party systems & services
Development of additional features
Other enhancements & modifications
Periodic site performance reviews
Market trends analysis
Other tasks related to the business functionality of the website
Magento SEO Audit
Magento Code Audit

Which package is right for you?

ENTERPRISE
32 Hours
$4000
per month
$125/hr
  • Bug Fixes
  • Graphic updates
  • Text and code changes
  • Consulting
  • Magento extension installations
  • Training
  • Phone support
  • Magento website uptime & performance monitoring
  • Availability management
  • Ongoing maintenance
  • Magento version upgrades
  • Magento customizations
  • Integrations with third-party systems & services
  • Development of additional features
  • Other enhancements & modifications
  • Periodic site performance reviews
  • Market trends analysis
  • Other tasks related to the business functionality of the website
  • Magento SEO Audit
  • Magento Code Audit

PLUS
16 Hours
$2080
per month
$130/hr
  • Bug Fixes
  • Graphic updates
  • Text and code changes
  • Consulting
  • Magento extension installations
  • Training
  • Phone support
  • Magento website uptime & performance monitoring
  • Availability management
  • Ongoing maintenance
  • Magento version upgrades

STANDARD
8 Hours
$1080
per month
$135/hr
  • Bug Fixes
  • Graphic updates
  • Text and code changes
  • Consulting
  • Magento extension installations
  • Training
  • Phone support
  • Magento website uptime & performance monitoring

STARTER
4 Hours
$560
per month
$140/hr
  • Bug Fixes
  • Graphic updates
  • Text and code changes
  • Consulting
  • Magento extension installations
  • Training


*Prepaid 6 or 12 month service contract. Additional 5% OFF discount when signing up for a 12 month contract.